# Voice AI Agent: Service Bay

> Hands-free intake and warranty capture that catches rejections before they happen.

**Status:** Prototype  
**Client:** Field service (details confidential)

## Problem

Warranty claims get denied for documentation gaps no one catches in the moment.

## What it does

A hands-free voice agent for service technicians that captures repair-order intake and warranty documentation by voice, then runs a real-time guard that flags the exact gaps that get warranty claims denied (vague language, missing codes, missing part numbers, missing diagnostic time) before submission.

## Measured results

- **Real-time** rejection guard
- **Hands-free** in the service bay

## Stack

Voice LLM (live), Agent SDK, FastAPI, WebSocket, Pydantic, public equipment-data APIs

## Topics

AI, Agents, LLM

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Part of the proof-of-work portfolio of Michael Wahl — VP, Software Engineering & AI Enablement.

- Canonical project page: https://connect.michaelwahl.org/project/voice-service-agent
- Full professional profile: https://connect.michaelwahl.org/
- Machine-readable context: https://connect.michaelwahl.org/llms.txt